Branson Premier Terms and Conditions for our Community of Guests
Binding Agreement for Guests
By booking a property on Branson Premier, you, as a guest, hereby agree to comply with the following terms and conditions. Failure to adhere to these requirements may result in the cancellation of your reservation, forfeiture of your payment, and other appropriate actions as determined by Branson Premier. Your continued use of our platform constitutes your acceptance of these terms and your commitment to uphold the standards and values of our family-oriented business.
1. Booking and Reservations
1.1 Making a Reservation
Guests must be at least 18 years old to make a reservation on Branson Premier.
Guests must provide accurate and complete information when making a reservation, including the number of guests and the purpose of their stay.
1.2 Payment
Guests must pay per the terms selected at the time of checkout, including any applicable fees and taxes, at the time of booking.
Branson Premier accepts various payment methods, including credit cards.
1.3 Confirmation
Once a reservation is confirmed, guests will receive a confirmation email with details of their booking, including check-in and check-out times, host contact information, and any house rules or policies.
1.4 Reservation Changes
Guests may request changes to their reservation, such as dates or the number of guests, subject to availability and the host’s approval.
Any changes to a reservation may be subject to additional fees or charges.
2. Cancellation and Refunds
2.1 Cancellation Policy
Guests must review the host’s cancellation policy before making a reservation, as policies may vary between listings.
To cancel a reservation, guests must notify Branson Premier and the host in writing, following the host’s specified cancellation procedure.
2.2 Refund Policy
Refunds for cancellations are subject to the host’s refund policy, which is outlined in the listing.
Branson Premier will process refunds in accordance with the host’s policy and any applicable Branson Premier policies.
2.3 Major Disruptive Events
In the event of a major disruptive event, such as a government-mandated travel restriction or natural disaster, guests may be eligible for a refund or rebooking, subject to Branson Premier’s major disruptive events policy.
2.4 No-Shows
If a guest fails to check in without notifying the host or Branson Premier, the reservation will be considered a no-show, and the guest may forfeit their payment.
3. Check-In and Check-Out
3.1 Check-In
Guests must check in at the time specified in their reservation confirmation.
Guests must follow the host’s check-in instructions and provide any required identification or information.
3.2 Check-Out
Guests must check out at the time specified in their reservation confirmation.
Guests must leave the property in the same condition as they found it, following any check-out instructions provided by the host.
3.3 Late Check-In or Check-Out
Late check-in or check-out may not be available and is subject to additional fees or charges, as determined by the host.
Guests must receive approval from the host in advance for early check-in and late check-out.
4. Guest Responsibilities
4.1 Respect for the Property
Guests must treat the host’s property with respect and care, leaving it in the same condition as they found it.
Guests must report any damage or issues to the host and Branson Premier promptly.
4.2 House Rules
Guests must comply with the host’s house rules, which are outlined in the listing and reservation confirmation.
House rules may include policies on smoking, pets, noise, and other matters.
4.3 Maximum Occupancy
Guests must not exceed the maximum occupancy specified in the listing.
Additional guests may be subject to additional fees or charges.
4.4 Prohibited Activities
Guests must not engage in any illegal or prohibited activities on the property, including but not limited to drug use, gambling, or any other criminal behavior.
Guests must not host large parties or events that violate local ordinances or disturb the community.
5. Safety and Security
5.1 Safety Precautions
Guests must follow all safety instructions provided by the host, including emergency procedures and the use of safety equipment.
Guests must not tamper with or disable any safety devices or equipment on the property.
5.2 Security
Guests must secure the property during their stay, locking doors and windows when leaving the premises.
Guests must not share access codes or keys with unauthorized individuals.
5.3 Reporting Incidents
Guests must report any safety or security incidents to the host and Branson Premier immediately.
6. Privacy and Data Protection
6.1 Guest Privacy
Branson Premier will not share guest personal information with third parties without consent, except as required by law or to comply with our policies.
Guests have the right to control the visibility of their personal contact information on the platform.
6.2 Host Privacy
Guests must respect the privacy of their hosts and not intrude on their personal space or belongings.
Guests must not share host personal information with third parties without consent, except as required by law or to comply with our policies.
6.3 Security Cameras and Recording Devices
Hosts are not permitted to install security cameras or recording devices on the outside of the property.
Hosts are permitted to install security cameras on the outside of the property.
Guests must not tamper with or disable any security cameras.
7. Reviews and Feedback
7.1 Leaving Reviews
Guests are encouraged to leave honest and respectful reviews of their stay on the Yelp platform, which is integrated with Branson Premier.
Reviews must be based on the guest’s actual experience at the property and not contain false information, personal attacks, or offensive language.
7.2 Responding to Reviews
Hosts may respond to guest reviews on the Yelp platform to provide context or address any concerns raised by the guest.
Host responses must be professional, respectful, and not contain any personal attacks or offensive language.
7.3 Disputing Reviews
If the host believes a review left by the guest is false or violates Yelp’s guidelines, they may appeal the review through the Yelp service.
Hosts must follow Yelp’s appeal process, which may include submitting evidence to support their claim and working with Yelp’s moderation team.
8. Dispute Resolution
8.1 Resolving Issues with the Host
Guests must first attempt to resolve any issues or disputes directly with the host.
If an issue cannot be resolved directly, guests may escalate the matter to Branson Premier for mediation.
8.2 Mediation and Arbitration
Branson Premier will review disputes and work to reach a resolution within 14 days of receiving the complaint.
If a dispute cannot be resolved through mediation, the parties may agree to binding arbitration as a final step in resolving the dispute.
Arbitration will be conducted by a neutral third party appointed by Branson Premier, and the decision of the arbitrator will be final and binding on both parties.
9. Liability and Insurance
9.1 Guest Liability
Guests are responsible for any damage or loss they cause to the host’s property during their stay.
Guests may be required to pay for repairs or replacements, up to the amount of their security deposit or beyond if the damage exceeds the deposit, if a deposit was collected.
9.2 Insurance
Branson Premier is not responsible for providing insurance coverage for guests.
10. Governing Law and Jurisdiction
10.1 Governing Law
These terms and conditions are governed by the laws of the State of Missouri, Taney County, and the City of Branson without regard to its conflict of law principles.
10.2 Jurisdiction
Any legal action or proceeding arising under these terms and conditions will be brought exclusively in the federal or state courts located in Taney County, Missouri.
By booking a property on Branson Premier, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you must not make a reservation on our platform.
Branson Premier Terms, Conditions, and Policies for our Family of Hosts.
Introduction
Welcome to Branson Premier, a family-oriented vacation rental platform based in Branson, Missouri. Our mission is to provide a safe and enjoyable experience for both hosts and guests, rooted in traditional values. By listing your property on our platform, you agree to adhere to the following terms, conditions, and policies.
Agreement
Binding Agreement for Hosts
By listing your property on Branson Premier, you, as a host, hereby agree to comply with the following terms, conditions, and policies. Failure to adhere to these requirements may result in the immediate delisting of your property from our website. Your continued use of our platform constitutes your acceptance of these terms and your commitment to uphold the standards and values of our family-oriented business.
1. Safety
1.1 Protection of Guests
Hosts must ensure that their properties meet all safety standards and are free from hazards that could harm guests.
All electrical, plumbing, and gas systems must be in good working order and meet local safety regulations.
Hosts must provide clear instructions for emergency procedures, including evacuation routes and emergency contact information in accordance with the laws of the State of Missouri, Taney County, and the City of Branson.
1.2 Illegal and Prohibited Activities
Hosts must not engage in or allow any illegal activities on their properties, including but not limited to drug use, gambling, or any other criminal behavior.
Prohibited activities also include hosting large parties or events that violate local ordinances or disturb the community.
1.3 Health and Safety Requirements
Hosts must maintain a clean and sanitary environment in their properties, following all local health regulations.
Properties must be equipped with necessary safety equipment, such as smoke detectors, carbon monoxide detectors, and fire extinguishers in accordance with the laws of the State of Missouri, Taney County, and the City of Branson.
Hosts must maintain a business license for short-term rentals as required by the City of Branson. The permit must be renewed annually.
1.4 Protection for Young Children
Hosts with properties that may be suitable for families with young children must take extra precautions, such as installing safety gates, covering electrical outlets, and securing any potential hazards.
Hosts must disclose any potential dangers on the property, such as pools or steep stairs, in their listing descriptions.
2. Privacy
2.1 Host Privacy
Branson Premier will not share host personal information with third parties without consent, except as required by law or to comply with our policies.Hosts have the right to control the visibility of their personal contact information on the platform.
2.2 Guest Privacy
Hosts must respect the privacy of their guests and not intrude on their personal space or belongings.
Hosts must not share guests’ personal information with third parties without consent, except as required by law or to comply with our policies.
2.3 Restrictions on Security Cameras, Recording Devices, and Smart Home Devices
Hosts must not place any security cameras, recording devices, or smart home devices inside their properties.
Hosts are permitted to place a security camera on the outside of the front door.
3. Nondiscrimination and Accessibility
3.1 Nondiscrimination Policy
Hosts must not discriminate against guests based on race, color, religion, sex, national origin, disability, age, sexual orientation, or any other protected characteristic.
Hosts must treat all guests with respect and provide equal access to their properties and amenities.
3.2 Accessibility Policy
Hosts are encouraged to make their properties accessible to guests with disabilities, following all relevant local and federal accessibility regulations.
Hosts must accurately represent the accessibility features of their properties in their listings.
4. Content and Reviews
4.1 Restricted Content
Hosts must not post or share content that is offensive, discriminatory, or promotes illegal activities.
Listings must not contain false or misleading information about the property or its amenities.
4.2 Content Policy
Hosts are responsible for the accuracy and completeness of their listing content, including photos, descriptions, and amenities.
Hosts must update their listings promptly if any information changes.
4.3 Custom Link for Your Listing
Hosts may create a custom link for their listing to share with potential guests.
Custom links must comply with our content policy and not be used for any prohibited activities.
4.4 Review Policy
4.4.1 Guest Reviews
Guests are encouraged to leave reviews of their stay on the Yelp platform, which is integrated with Branson Premier.
Reviews must be honest, respectful, and based on the guest’s actual experience at the property.
Guests must not post reviews that contain false information, personal attacks, or offensive language.
4.4.2 Host Response to Reviews
Hosts may respond to guest reviews on the Yelp platform to provide context or address any concerns raised by the guest.
Host responses must be professional, respectful, and not contain any personal attacks or offensive language.
4.4.3 Appeal Process for False Reviews
If a host believes a review is false or violates Yelp’s guidelines, they may appeal the review through the Yelp service.
Hosts must follow Yelp’s appeal process, which may include submitting evidence to support their claim and working with Yelp’s moderation team.
Branson Premier will not intervene directly in the appeal process but will honor the outcome of Yelp’s review of the appeal.
4.4.4 Impact of Reviews on Listings
Reviews left on the Yelp platform will be displayed on the corresponding Branson Premier listing to help potential guests make informed decisions.
5. Cancellation and Refunds
5.1 Rebooking and Refund Policy
Hosts must clearly state their rebooking and refund policies in their listings.
Hosts must honor the rebooking and refund policies as stated in their listings and adhere to any applicable Branson Premier policies.
5.2 Major Disruptive Events Policy
In the event of a major disruptive event, such as a government-mandated travel restriction or natural disaster, hosts must follow Branson Premier’s policy regarding cancellations and refunds.
Hosts must not penalize guests for cancellations due to major disruptive events and must work with guests to reschedule or refund bookings affected by such events.
Branson Premier will provide guidance and support to hosts and guests during major disruptive events to ensure a fair and consistent approach to cancellations and refunds.
5.3 Weather Events and Natural Conditions
Hosts must not penalize guests for cancellations due to severe weather events or natural conditions that make travel unsafe.
Hosts should work with guests to reschedule or refund bookings affected by such events.
5.4 Cancellation Policy
Hosts must clearly state their cancellation policy in their listings, including any fees or penalties for cancellations made by guests.
Hosts must honor their stated cancellation policy and not impose additional fees or penalties not disclosed in their listings.
5.5 Refund Policy
Hosts must clearly state their refund policy in their listings, including any conditions or limitations on refunds.
Hosts must honor their stated refund policy and process refunds promptly when due.
6. Authenticity of Listing
6.1 Representing Your Property with Integrity
Hosts must accurately represent their properties in their listings, including photos, descriptions, and amenities.
Hosts must not use false or misleading information to attract guests or misrepresent the condition or features of their properties.
6.2 Booking Requirements
Hosts must clearly state any booking requirements, such as minimum stay lengths or age restrictions, in their listings.
Hosts must honor their stated booking requirements and not impose additional requirements not disclosed in their listings.
6.3 Reservations
Hosts must honor all confirmed reservations and not cancel or modify them without a valid reason, such as a major disruptive event or a violation of our policies by the guest.
Hosts must communicate promptly with guests regarding their reservations and provide clear check-in instructions.
7. Host Expectations
7.1 What Is Expected of the Guest
Hosts must clearly communicate their expectations for guests in their listings, such as house rules or conduct policies.
Hosts must not impose unreasonable or discriminatory expectations on guests.
7.2 Honest Interactions with the Guest
Hosts must interact with guests honestly and transparently, providing accurate information about their properties and any issues that may arise during a guest’s stay.
Hosts must not engage in deceptive practices or mislead guests about their properties or the services they offer.
7.3 Community Disturbance Policy
Hosts must ensure that their guests do not engage in activities that disturb the community, such as excessive noise or disruptive behavior.
Hosts must respond promptly to any complaints from neighbors or the community and take appropriate action to resolve the issue.
7.4 Circumvention Policy
Hosts must not attempt to circumvent the Branson Premier platform by encouraging guests to book or pay outside of the platform.
Hosts must not share their personal contact information with guests until after a booking is confirmed through the platform.
8. Payments and Payouts
8.1 Avoiding Fraud and Scams
Hosts must take steps to avoid falling victim to fraud or scams, such as verifying the identity of guests and not accepting payments outside of the Branson Premier platform.
Hosts must report any suspicious activity or potential fraud to Branson Premier immediately.
8.2 Security Deposits
Hosts may require a security deposit from guests to cover any potential damage to their properties.
Hosts must clearly state their security deposit policy in their listings, including the amount and conditions for its return.
8.3 No Collection of Fees Outside Branson Premier
Hosts must not collect any fees from guests outside of the Branson Premier platform, including cleaning fees, pet fees, or other charges.
Hosts must not request that guests pay them directly or through a third-party service.
8.4 Payment or Payout Issues Due to Prohibited Financial Institutions and Sanctions
Hosts must not use financial institutions or payment methods that are prohibited by Branson Premier or subject to international sanctions.
Hosts must resolve any payment or payout issues promptly and in accordance with our policies.
9. Hosting Properties
9.1 What Is Expected of the Host
Hosts must provide a safe, clean, and comfortable environment for their guests, meeting all applicable safety and health standards.
Hosts must respond promptly to guest inquiries and concerns, providing excellent customer service throughout the guest’s stay.
9.2 Their Listings
Hosts must keep their listings up-to-date and accurate, promptly updating any changes to their properties or amenities.
Hosts must not list properties that they do not have the legal right to rent or that violate any local ordinances or zoning regulations.
9.3 Ground Rules for Host Properties
Hosts must establish clear ground rules for their properties, such as check-in and check-out times, smoking policies, and pet policies.
Hosts must communicate their ground rules clearly to guests and enforce them consistently.
9.4 Host Liability Insurance
Hosts must maintain adequate liability insurance to cover any potential damages or injuries that may occur on their properties.
Hosts must provide proof of insurance to Branson Premier upon request.
9.5 Cleanliness Standards of Host Properties
Hosts must maintain high standards of cleanliness in their properties, ensuring that they are clean and well-maintained for each guest’s arrival.
Hosts must follow all local health regulations and guidelines for cleaning and sanitizing their properties.
9.6 Standards in the Hospitality Business
Hosts must adhere to the highest standards of professionalism and integrity in the hospitality business, treating their guests with respect and courtesy.
Hosts must continuously improve their properties and services to provide an exceptional experience for their guests.By listing your property on Branson Premier, you agree to abide by these terms, conditions, and policies. Failure to comply may result in the removal of your listing from our platform and other appropriate actions.
10. Payout Policy
10.1 Payout Schedule
Hosts will receive their payouts from Branson Premier within 24 hours after the guest’s scheduled check-in time, provided the guest has paid in full and no issues have arisen.
Payouts are processed Monday through Friday, excluding holidays, and may take an additional 1-3 business days to appear in the host’s bank account, depending on their bank’s processing times.
10.2 Payout Methods
Hosts can choose to receive their payouts via direct deposit to their bank account or through other approved payment methods offered by Branson Premier.
Hosts must provide accurate and up-to-date payment information to ensure timely payouts.
10.3 Payout Amount
The payout amount to the host will be the total reservation amount minus Branson Premier’s service fee and any applicable taxes or other fees.
Hosts will receive a detailed breakdown of their payout, including any deductions, in their transaction history on the Branson Premier platform.
10.4 Payout Holds and Delays
Branson Premier may place a hold on a host’s payout or delay the payout in certain situations, such as:
If there is an ongoing dispute between the host and guest.
If there is a suspected violation of Branson Premier’s policies or terms of service.
If there is a need to investigate potential fraud or other suspicious activity.
If the host’s payout method is not functioning properly or has been flagged for review.
Hosts will be notified if a hold or delay is placed on their payout and will be provided with a timeline for resolution.
10.5 Payout Disputes
If a host believes there is an error or discrepancy with their payout, they must notify Branson Premier within 30 days of the scheduled payout date.
Hosts must provide any necessary documentation or evidence to support their claim, and Branson Premier will review the case and work to resolve the issue promptly.
10.6 Payout Currency
Payouts will be made in US dollars only. Hosts are responsible for any currency conversion fees or charges imposed by their bank or payment provider if their account is in a different currency.
10.7 Payout Taxes
Hosts are responsible for reporting and paying any applicable taxes on their earnings from Branson Premier.
Branson Premier will collect all applicable sales taxes on the host’s behalf as required by the State of Missouri, Taney County, and the City of Branson. Branson Premier will be responsible for the timely remissions of sales taxes to the State of Missouri, Taney County, and the City of Branson as required by law.
Branson Premier will provide hosts with the necessary tax documentation, such as a 1099 form for U.S. hosts, at the end of each calendar year.
By following this payout policy, Branson Premier aims to provide hosts with a reliable and efficient system for receiving their earnings. Hosts are encouraged to review their payout settings and transaction history regularly to ensure accurate and timely payments.
11. Resolving Complaints and Damage Claims
11.1 Reporting Complaints and Damage
Guests must report any complaints or damage to the host and Branson Premier within 24 hours of discovery or before checking out, whichever comes first.
Hosts must report any damage or issues caused by guests to Branson Premier within 48 hours of the guest’s checkout.
11.2 Complaint Resolution Process
Hosts must respond promptly to guest complaints and work to resolve them in a fair and reasonable manner.
If a complaint cannot be resolved directly between the host and guest, either party may escalate the issue to Branson Premier for mediation.
Branson Premier will review the complaint, gather necessary information from both parties, and work to reach a resolution within 14 days of receiving the complaint.
11.3 Damage Claim Process
Hosts must submit a damage claim to Branson Premier within 48 hours of discovering the damage, including evidence such as photos, receipts, and a detailed description of the incident.
Branson Premier will review the damage claim and work with the host and guest to determine the validity of the claim and the appropriate course of action.
If the damage claim is approved, Branson Premier may use the guest’s security deposit (if a deposit was required) to cover the cost of repairs or replacement, up to the amount of the deposit.
If the damage exceeds the security deposit, the host may pursue additional compensation from the guest through Branson Premier’s mediation process or, if necessary, through legal action.
11.4 Mediation and Arbitration
If a complaint or damage claim cannot be resolved through direct communication or Branson Premier’s mediation process, the parties may agree to binding arbitration as a final step in resolving the dispute.
Arbitration will be conducted by a neutral third party appointed by Branson Premier, and the decision of the arbitrator will be final and binding on both parties.
11.5 Host Responsibilities
Hosts must maintain adequate insurance coverage to protect against potential damage or liability claims.
Hosts must keep detailed records of any complaints or damage incidents, including communication with guests and any costs incurred for repairs or replacements.
11.6 Guest Responsibilities
Guests must treat the host’s property with respect and report any damage or issues promptly.
Guests must cooperate with the host and Branson Premier in resolving complaints and damage claims, providing necessary information and access to the property if required.
By following this policy for resolving complaints and damage claims, Branson Premier aims to provide a fair and efficient process for addressing issues that may arise during a guest’s stay. Hosts and guests are encouraged to communicate openly and work together to resolve any problems promptly and amicably.
12. Voluntary Participation in Sales and Coupon Codes
12.1 Participation in Promotional Activities
Hosts may voluntarily participate in sales and coupon code promotions listed on the Branson Premier website.
Participation in such promotions is not mandatory, and hosts have the right to opt in or out of any promotional activity.
12.2 Notification and Consent
Branson Premier will notify hosts of any upcoming sales or coupon code promotions and provide details on how to participate.
Hosts must provide explicit consent to participate in each promotion, and their consent may be withdrawn at any time.
12.3 Impact on Payouts
Hosts who participate in sales or coupon code promotions may receive a reduced payout for bookings made using the promotional offer.
The specific terms and conditions of each promotion, including any discounts or fees, will be clearly communicated to participating hosts.
12.4 Promotion Duration and Terms
Each sales or coupon code promotion will have a specified duration and set of terms and conditions.
Hosts must adhere to the terms and conditions of the promotion for any bookings made during the promotional period.
12.5 Exclusion from Promotions
Hosts may request to be excluded from specific promotions or all promotional activities by notifying Branson Premier in writing.
Once excluded, hosts will not be eligible for bookings made through the promotional offer.
By including this section on voluntary participation in sales and coupon codes, hosts can choose to engage in promotional activities that may increase their bookings while understanding the potential impact on their earnings. Branson Premier aims to provide transparent and flexible options for hosts to participate in promotional efforts that align with their business goals.
13. Property Management Systems “PMS”
As a condition of listing your property on Branson Premier, the Host must subscribe to an approved PMS system. The PMS will connect to Branson Premier for day-to-day operations, guest services, and integration with the website.
Hosts must ensure the PMS connects with Branson Premier, which provides the following services on a real-time basis:
Automatic creation and confirmation of Bookings on both systems.
Unified guest messaging between the Platform and Host (inbound and outbound).
Support for arrival/check-in and departure/check-out workflows, including key exchange/remote access management where applicable.
Rate and inventory synchronization to prevent conflicting availability, double booking, and pricing synchronization.
Automation and synchronization of cancellations.
